Our Return or Exchange policy allows you to return a product for exchange or refund:
Case 1: Customer receives a wrong product
- If a wrong product is delivered to the customer, then customer has to send back it to us and we will bear the delivery charges.
- The product should be unused and the packaging should not be damaged.
- All supporting documentation such as receipt of purchase, price tag, labels, and warranty card (if any) as well as all accessories should be dispatched with the product.
- Once the wrong product is received, we will dispatch the correct one or refund the amount if desired product is out of stock within 7 working days.
Case 2: Customer receives the desired product but still wishes to exchange or avail refund
- Customer will send back it to us, and customer will bear the delivery charges.
- Product should be unused and the packaging should not be damaged.
- All supporting documents such as receipt of purchase, price tags, labels, and warranty card (if any) as well as all accessories should be dispatched with the product.
- The exchange or refund request should be made within 3 days after receiving the product.
- Once the product is received, we will expedite exchange or refund after inspecting the product.
NOTE: In order to maintain hygiene, fabric products (towels, pillows etc) cannot be returned if the package is opened.